Why Amazon Prime Keeps Buffering? [100% Fixed]

Amazon Prime provides the ultimate streaming experience to its users. But it becomes so frustrating when Amazon Prime keeps buffering. 

The buffering of Amazon Prime is not a problem with the app itself. Instead, it’s caused by the slow internet connection or the firmware glitches of your TV. 

Most of the time, Amazon Prime starts buffering when you use a VPN on your TV, there is a slow internet connection because you have connected many devices to the router, or you’re streaming content in high resolution but your internet speed is slow.

But you don’t need to worry!

In this article, I have shared some proven ways to fix prime video buffering and smooth your streaming experience. So let’s dive into the solutions. 

If you have a Roku TV and Amazon Prime Video is keep crashing on it then check this guide.

How To Fix Amazon Prime Video Buffering

1- Check the Internet Connection 

reset your router

Most of the time, streaming services start buffering or freezing due to bad internet connectivity. 

You need a stable and fast internet connection to seamlessly enjoy the streaming experience on Amazon Prime.

But if your device catches weak wifi signals or your router is overloaded, the internet will become stable, and Amazon Prime will start buffering. 

So how can you know that there is a slow internet connection?

To check the internet speed, open Speedtest.net, and here you can conduct a speed test. If the internet speed is less than 3 Mbps, you have slow internet. 

In this scenario, you have to reset your router to fix this problem. Unplug the wifi router from the wall socket and wait for 60 seconds; now plug the router back in the socket.

Restarting the router will clear all temporary cache from it and refresh its memory. And this time, you will get faster internet speed that eliminates the buffering of Amazon Prime. 

2- Use Ethernet Cable 

Use Ethernet Cable 

Is your wifi router far away from your smart TV? If yes, your TV will catch weak wifi signals, and Amazon Prime will start buffering. 

To bridge the gap between your wifi router and smart TV, you should use an Ethernet cable.

An ethernet connection makes the internet like a speeding bullet, and it’s way more reliable than a wifi connection. 

WiFi signals can be distracted by furniture, walls, roofs, fans, etc. But Ethernet has a wire medium, and it will never get distracted.

You probably think it’s difficult to set up an ethernet connection. Nope, this is like a piece of cake. 

You only need an ethernet cable, connect one end o the cable with the wifi router, and plug the other end into the ethernet port at the back of your TV. And you’re good to go; you don’t need to do anything. 

Check out the best deal on Ethernet Cable.

Once you have established the connection, you will never face any freezing or buffering of Amazon Prime. Now Happy Streaming!

3- Update The Amazon Prime

If the problem persists, you should check for new updates on Prime Video. 

With time, the apps attract a lot of bugs and glitches, and updates are the ultimate way to fix these bugs and glitches. That’s why Amazon Prime frequently launches new updates.

The outdated version of Amazon Prime can also conflict with the firmware of your TV or smartphone and cause buffering. That’s why it’s crucial to update the Prime video ASAP. 

Here are the steps to update the Amazon Prime Video on Roku TV

  • Press the Home button from Roku TV remote. 
  • Now locate the Amazon Prime Video and hover over it. 
  • Press the Star button “*” on Roku TV remote. 
  • A menu will pop up on the screen; choose Check for updates. 
  • If any new update is available, Roku will automatically install the update.

Here Are Steps To Update Amazon Prime Video On Amazon FireTV. 

  • Open the Home Screen on your Amazon Fire TV. 
  • Go down and find Amazon Prime Video. 
  • Now press and hold three lines button Fire TV remote. 
  • A menu will pop up on the right side. 
  • Tap on “More Info”
  • This will bring a new page on TV, and if a new update is available, you will see an update button, tap on it to update the app.

4- Restarting Your TV 

The memory of your streaming device gets overloaded with cache and background running apps, leaving no room for Amazon Prime. And when you open it, Amazon Prime keeps buffering

Restarting your TV or streaming devices is an option to clear up the system cache and close the app in the background.

Even though you can manually restart your streaming device or TV from Settings, the power reset is the option to restart your TV. 

To power reset your TV, unplug the TV from the wall outlet for 30 seconds, press and hold the power button for 15 seconds, and plug the TV back into the outlet. 

This simple process will refresh the memory and reduce the load, and now you won’t see buffering on Amazon Prime. 

5- Close The VPN

Close The VPN

Are you using any VPN service on your streaming device? If yes, you should immediately turn it off because VPNs can cause Amazon Prime to buffer. 

The streaming services, including Amazon Prime Video, hate VPNs for violating their policies. Some content of Prime Video is restricted to a few countries, and VPNs alter your IP address to access that content, which is illegal.

Secondly, VPNs can also slow down your internet speeds, which is why Amazon Prime starts buffering. 

That’s why you should turn off the VPN before accessing Amazon Prime. 

6- Lower The Video Quality 

If the video quality on Amazon Prime is set to 4k and you have a slow internet connection, Amazon Prime will start buffering. 

That’s why you should choose 1080P or 720P content resolution for seamless streaming. 

Remember that 4K streaming requires 25Mbps internet speed to smooth streaming, and if you have 5 or 10 Mbps internet, you should lower the video quality.

To reduce the video resolution start a video you want to play, tap on the gear icon, choose the Video output, and select the lower video quality according to your internet speed. 

7- Update The Firmware Of Your Streaming Device 

The streaming devices, including smart TVs, Roku TVs, or Fire TV sticks, runoff firmware. And they frequently launch new firmware updates to prevent device glitches and bugs. 

And if your streaming device runs on an outdated firmware version, Amazon Prime can cause conflicts with the firmware and start buffering or freezing.

By default, the software of your streaming devices automatically updates if you have a stable internet connection. But sometimes, due to connectivity issues and some apps won’t let firmware update, you need to update it manually. 

You can follow the user manual of your streaming device to update its firmware. 

The new firmware not only eliminates the glitches but also improves the performance of your streaming devices and brings new features to them. 

8- Ask Your Internet Provider To Increase the Speed

If you have a big brood in your home, and everyone is connected to the same wifi, the internet speed will gradually decrease. 

In this case, you need to ask your internet provider to upgrade the internet packages because the slower internet will make Amazon Prime buffer. 

Once there has a higher internet speed in your home, everyone can enjoy a faster streaming experience on dedicated devices. 

9- Check the Amazon Prime Server Status 

In rear cases, the Amazon Prime servers go down in your region, so Amazon Prime keeps kicking you out to Home Screen or starts buffering. 

In this scenario, you don’t need to take action and wait for the server to go live again. 

To check the Amazon Prime server status, visit this website

10- Contact Amazon Prime Customer Support

If the problem persists, you should contact Amazon Prime support. They will send you some troubleshooting tips to solve the issue permanently. 


I know the pain when Amazon Prime keeps buffering or freezing. You don’t need to fret whenever this roadblock hits the infant of your entertainment. 

The first and quick solution to this problem is to restart your streaming devices, which will be fixed. 

Secondly, ensure you have a faster and more reliable internet connection because the sluggish internet is the root cause of the buffering issue. 

You can use an ethernet cable or ask your internet provider to upgrade the speed, and once you have bullet internet, you will never see such issues again on your device. 


Why Amazon Prime Video freezes every few seconds?

This issue is caused by slower internet connectivity. Restart your wifi router, or use the ethernet connection to eliminate connectivity issues. The Amazon Prime Video also freezes because you’re using an outdated version of the app and firmware issues. So make sure you’re using the latest app and firmware version. 

Why does my Prime Video keep cutting out?

If Amazon Prime Video keeps cutting out, your streaming device is catching weak wifi signals. Bring your streaming device close to your wifi router, or use the ethernet cable for faster internet.