Amazon Prime Keep Kicking Me Out? [Quick Fixes]

Amazon Prime is everyone’s favorite streaming platform, but what if Amazon Prime Video kicks you out to Home Screen? 

Most of the time, Amazon Prime cause these issues due to sluggish Internet or cache. There could be other reasons that cause glitches in Amazon Prime and interrupts your entertainment.

Last week I encountered a similar problem on my Roku TV, and Amazon Prime kept kicking me out to the home screen. But for me, this issue was temporary. I tried the soft Reset, and the problem disappeared like a puff of smoke.

Being a specialist in smart TVs, I have listed some of the powerful solutions that will surely solve your problem. 

Amazon Prime Keep Kicking Me Out: Quick Fixes

Cache Problems Power Reset Your TV: Plug off your TV from the power outlet for 1 minute, then press and hold the power button for up to 30 seconds. Now plug the power cord back into a wall outlet.
Slow or unstable internet connectionCheck your internet speed and restart the router if the speed is slow.
Outdated firmware or appManually update the firmware if it’s running on an old version.
Browser cache and cookies causing distractionsCheck for browser updates
VPN usage interfering with Amazon PrimeTurn off the VPN on your streaming device
Amazon Prime servers stuck in your regionCheck The Server Status Of Amazon Prime: Visit the down detector website to check server status.
Amazon Prime app conflicts with the TVPerform a factory reset to restore the settings.

1- Power Reset Your TV

Power Reset

Before trying any other solution, perform a power reset on your TV. The power reset fixes the temporary firmware glitches and cache problems that kicks you out of Amazon Prime.

There is no rocket science involve in power resetting your TV. 

Plug off your TV from the power outlet for 1 minute, then press and hold the power button for up to 30 seconds. Now again, plug the power cord of the TV into a wall outlet, and done!

How can a power reset solve the glitches in Amazon Prime? 

This simple and powerful solution clears the cache from your smart TV’s memory and refreshes the system. 

So if Amazon Prime keep kicking you out to Home Screen, it means there is no more room in the memory for the Amazon Prime app due to cache. And Power reset is what can fix these temporary cache issues and makes it fresh out of the box. 

Related Post: HBO Max Keep Signing Me Out

2- Check Your Internet Connection 

Check Your Internet Connection 

Streaming apps requires a stable internet connection to work properly. If you don’t have stable Internet or it’s slow, Amazon Prime will keep kicking you out of the app.

Or if the wifi router is far from your smart TV, the TV won’t catch the signals, which could cause Amazon Prime to keep kicking you out.

So first check your internet speed, type speed test on Google, and open the top website to conduct a speed test. 

You’re in trouble if you find sluggish internet speed (less than 2 Mbps). In this case, restarting the router will surely solve your problem.

Plug out the router from an outlet for one minute, then plug it back into the switch. Now wait a few seconds so the router boots up and establish the internet connection with your smart TV

Again open the Amazon Prime app, and hopefully, Amazon Prime won’t kick you out to the home screen this time.

What To Do If Your Router Signals Are Weak?

If your router is far from your TV, the wifi signals become weaker on the TV. 

In this scenario, the best solution is to use the ethernet cable; it will make the Internet speed like lightning.

The ethernet cable is so cheap you can order it from Amazon. Once you have the ethernet cable, connect one end to the router and plug the other end into the ethernet port of your TV. And done! You don’t need to do anything else. 

Once your internet speed skyrockets, you will never face glitches in Amazon Prime. And now you can enjoy your favorite TV shows or movies without barriers. 

3- Update The Firmware Of TV

Old firmware is the root cause of most problems in smart TV. It has been said that only old parents are gold.

No matter which smart TV brand you have, every TV frequently launches new updates to fix glitches and eliminate bugs. 

So if your TV is running on old firmware, this can cause Amazon Prime to keep kicking you out. 

Similarly, sometimes the latest version of the Amazon Prime app conflicts with the older firmware of your TV, so you need to update it to avoid clashes. 

Updating firmware is the lifeblood of your TV performance. 

Even though smart TV automatically update the firmware if it’s connected with a stable internet connection. But if you don’t have fast Internet or have turned off the auto-updates, you must do it manually from settings. 

So once you have updated the firmware, the TV will automatically restart; again, open the Amazon Prime app, and you won’t face any issues with it. 

4- Update Amazon Prime Video App

Just like the outdated firmware, the outdated app also creates problems. 

Amazon Prime also comes with new updates to fix the bugs and glitches in the app. Plus, the new updates also bring some exciting new features. 

You probably face a similar situation on your smartphone; when the app gets outdated, it will kick you out to Home Screen or redirect you to App Store to update the app.

Most smart TVs automatically update the apps if your TV is connected to reliable Internet. But sometimes, poor internet or firmware issues disrupt the updating process. 

So you should manually check for new updates and keep Amazon Prime up to date to prevent issues. 

Most of our users use Roku TV, so here are the steps to update the Amazon Prime app on Roku TV. 

  • Grab the Roku TV remote and press the “Home” button. 
  • Under the Home, find the Amazon Prime app to update it. 
  • Highlight the app and press the star button on Roku remote. 
  • A menu will appear on the screen; select “Check For Updates.” 
  • Your Roku TV will start searching for new updates; it will install it automatically if any update is available.

Once Amazon Prime is updated, open the app, and this time, you won’t be kicked out of Amazon Prime. 

5- Clear The Cache & Cookies 

If you’re using Amazon Prime on a laptop browser, then most probably, the browser cache will cause distraction and keep kicking you out from Amazon Prime. 

And if your browser performance is slow or starts lagging, it’s a sign that the browser cache and cookies are causing the problem. 

So here are the steps to delete the cache of your browser. 

  • Open the browser and tap on three dots from the top right corner. 
  • Go To “Settings.” 
  • On the Settings window, you will see a search bar, type cache in it. 
  • Now click on “Clear Browsing Data.”
  • Select the Time range to all time, and click “Clear Data.”

Once you have cleared the cache, open Amazon Prime and it will ask you to enter the account credentials for login. Log in to your account and enjoy a seamless streaming experience. 

6- Turn Off The VPN

Close The VPN

VPNs are the most loathing for streaming platforms, including Amazon Prime. Most of the streaming platforms officially ban them. 

You might wonder why VPN is so unpleasant for these streaming services, including Amazon Prime.

Most of the content on Amazon Prime is restricted to a few countries, and VPN can alter your location and enable you to access content from other regions. That’s why it’s against the policy of streaming services.

Secondly, VPN slows down the internet connection on your device, which can also kick you out of Amazon Prime. 

That’s why you should turn off the VPN before launching the Amazon Prime app on your smart TV or phone. 

7- Check The Server Status Of Amazon Prime

amazon prime server status checking

In some cases, the Amazon Prime servers get stuck in your region, so Amazon Prime keeps kicking you out. 

To check the server status of Amazon Prime, you can visit the down detector website, which will show you the real-time status of the server. 

If the servers are down, you must wait until they go up again. And there is no other solution except wait. Meanwhile, you can stream TV shows on Netflix or any other streaming platform. 

8- Factory Reset Your Device 

If you have tried the above mentioned solution and the issue persists, it’s time to rest your device. 

Before resetting your smart tv, I suggest you log in to Amazon Prime on any other device and check if it works well on it or not. If Amazon Prime seamlessly works on another device, then it means there is a problem with your TV, and you need to reset it. 

The factory reset is the last solution that will surely fix the issue of Amazon Prime buffering, but this solution will wipe out all the data from your TV. 

Most of our readers are using Roku TV for streaming, so here are the steps to reset Roku to its default factory settings. 

  • Open the Home Screen on your Roku TV. 
  • Scroll down to System. 
  • Scroll down to “Advance System Settings.” 
  • Tap on “Factory Reset,” and it will ask you to enter the 4-digit pin. 
  • Enter the PIN and tap on Reset.

9- Contact Amazon Prime Support

If Amazon Prime is still kicking you out, then you should connect with Amazon Prime support. You can contact them by email or live chat; they will solve the issue.


Nobody wants distractions while streaming on Amazon Prime. And when Amazon Prime keeps kicking you out, it feels like being caught in quicksand. 

But fortunately, some solutions can help you to fix the problem. Firstly, you should power reset your TV; this simple solution will solve the problem. 

Otherwise, you must follow the steps mentioned to fix the issue. 

I hope this guide was helpful to you and it has solved your problem. Happy Streaming!


Why does Amazon Prime keep closing on my TV?

The Amazon Prime app keeps closing on your smart TV due to network issues, software glitches, insufficient memory or may beg you’re using an outdated version of the Amazon Prime app. 

Why is prime video lagging?

The slow internet connection is the primary cause of Amazon Prime video lagging. To fix this issue, restart your wifi router or connect your TV with an Ethernet connection.  

Why does Prime Video keep crashing on Roku?

Prime Video on Roku may crash due to software bugs, outdated apps, low memory, or conflicts with other apps. To resolve the issue, update the app, restart Roku, clear the cache, or reinstall the Prime Video app for smoother performance.